Refund and Returns Policy
Return and Refund Policy
Effective Date: February 25, 2024
Thank you for shopping with NationalHardware.com. We strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be times when a return or refund is necessary. Please read the following policy for more information on how we handle returns and refunds.
1. General Return Policy
We accept returns for most products within 30 days from the date of purchase, provided that the items are in their original, unused condition. No merchandise shall be returned after 30 days. All returns must be accompanied by a valid receipt or proof of purchase.
Before returning any item, you must first obtain permission from us. Please contact us prior to shipping your item back. Unauthorized returns may not be accepted.
2. Non-Refundable and Non-Returnable Items
The following items are non-returnable and non-refundable:
- Sale Items: Products purchased on sale are not eligible for returns or refunds.
- Special Orders: Custom or special-order items cannot be returned or refunded.
- Electrical Tools, Drills, Taps, and Dies: Due to health and safety concerns, we cannot accept returns on electrical tools, drills, taps, or dies once the packaging has been opened.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within a certain number of days, depending on your card issuer or payment provider.
Refunds will only be issued once we have approved the return and received the item. Please note that:
- Shipping charges are non-refundable.
- You are responsible for paying the return shipping costs unless the item is defective or we made an error with your order.
4. Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately at [insert contact method] to report the issue. We will work with you to resolve the problem by offering a replacement or a full refund, depending on the situation.
5. Price Changes
Please note that prices are subject to change without notice. We do our best to ensure accurate pricing, but in the event of a price change, the price at the time of purchase will apply.
6. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Notify us of your intent to return the product within 30 days of receipt by reaching out via our Contact Form. You must obtain permission before shipping the item back.
- Prepare the Return: Once your return is authorized, secure the product in its original packaging, if possible. Include all accessories, manuals, and receipts.
- Ship the Item: Return the item to the following address:
National Hardware Supply LLC
7173 N Blackstone Ave.
Pinedale – Fresno, CA 93650
7. Contact Us
For questions regarding returns or refunds, please feel free to reach out to us via our Contact Form. We are here to help and ensure your experience with us is as smooth as possible.